Hiring a Home Improvement Contractor

The following tips for hiring a home improvement contractor come from the Massachusetts Attorney General's Office:

• Check references, completed projects, the contractor's complaint history.
• Get a detailed written contract. Every contract over $1,000.00 must be in writing and signed by the contractor. The contract must include the total price, detailed description of the work to be done and the start and end dates.
• Always have the contractor take out all the needed permits.
• Never pay too much in advance. A contractor may not demand more that 1/3 down unless custom materials need to be ordered.
• Before making final payment, make certain that all work meets standards spelled out in contract and you have written warranties for materials and workmanship.
• You should have proof all subcontractors and supplies have been paid. The job site should be clean and clear of excess materials.
• Inspect and approve the work.

If you have a complaint, it is recommended that you first try to resolve with the contractor and document your conversation with a certified letter. Home owners should request return receipt and keep a copy of the letter and any response. The Attorney General's Office may also be contacted at (617) 727-2200 or Board of Buildings Regulations and Standards at (617) 727-3200 Ext. 4.