What happens if someone doesn’t pay their water bill?

The Water Department is an enterprise fund which means that we depend on water payments in order to budget for our yearly expenses; therefore, we would like our customers to stay current on their water bills. If someone doesn’t pay their bill on time, an invoice (with interest) is mailed to the customer each and every month they are late. In March, the Water Department publishes, in the Neighbor to Neighbor, a reminder of our Rules and Regulations regarding shutting off water to customers that have unpaid water bills.

In April the customer will receive, by certified mail, a copy of their outstanding water bill asking for payment within two weeks. If the bill remains unpaid after the two week period, they will receive an invoice delivered to their home by the Constable stating that if the bill is not paid within one week, water will be shut off on a certain date/time. Water WILL be shut off and not turned back on until we receive payment in full with interest, fees, penalties, etc. (including a $75 shut off and $75 turn on fee).